on orders of $29 or more
We currently offer FREE domestic shipping option on all orders over $29 within the United States. Free shipping offer does not apply to international orders shipping outside of the United States. We do offer free shipping to APO/FPO/DPO addresses. In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-3 days for delivery with USPS.
In most cases, all orders will ship within 1-3 days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as USPS Priority Mail or FedEx at the time of checkout.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.
USPS Priority Mail is usually delivered within 2-4 days of being shipped.
FedEx Express is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
All additional shipping methods and rates are listed when you place your order at check out.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
International shipping delivery times are not guaranteed.
Due to the large number of international shipping locations, we cannot provide estimates on delivery times.
In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem. If you have any questions, please contact our Customer Support Team at firstname.lastname@example.org.